Scientific Journal

Applied Aspects of Information Technology

EMOTIONAL MANAGEMENT AS A COMPONENT OF EFFECTIVE TEAM MANAGEMENT
Abstract:
The article considers the theoretical aspects of team management on the basis of emotional management. It is shown that the modeling team emotional work explains the features of the manifestations of its important parameters and forms the approaches to improve the social and emotional team environment. Conceptual foundations of command and emotional control are disclosed in line with theoretical developments in the field of emotional work and modeling its processes. It is shown that the success of team formation is determined by the interaction of individual and group (social) expectations, which reflect the willingness of team members to cooperation and effective interpersonal interaction based on common understanding of the roles and abilities of each other. Individual emotional experience is highlighted as a fundamental characteristic, which mediates all other input parameters and is the basis for the formation of a team indicators of emotional experience and emotional intelligence. The idea of the interdependence of these parameters became the basis for the formation of team norms and explains their effects on leadership and role behavior. The modeling team emotional labor has identified as criteria of the effectiveness of the team psychological safety and interpersonal interaction as the basis for improving social and emotional team environment. The ability to obtain high levels of job satisfaction and effectiveness of the result is analyzed as the result of the transition from emotional dissonance to the consonance that supported individual emotional experience, and role expectations, the probability of a correction which increases as the formation of team psychological safety and interpersonal interaction. It is shown that the management of emotions at the command level contributes to the achievement of job satisfaction and the results that are important to each individual, team and organization.
Authors:
Keywords
DOI
10.15276/aait.02.2020.6
References
1. Ancona, D. & Caldwell, D. F. (1992). Bridging the Boundary: External Activity and Performance, Administrative Science Quarterly 37(4), рр. 634-655. DOI: 10.2307/2393475. 
2. Andreyeva, I. N. (2011). “Emotsionalnyy intellekt kak fenomen sovremennoy psikhologii”. [Emotional intelligence as a phenomenon of modern psychology], Novopolotsk, 388 p. (in Russian). URL: file:///C:/Users/Svetochka/Downloads/emocionalnyjintellekt-kak-fenomen-psihologii%20(1).pdf.
3. Badubi, R. M. (2017). “Theories of Motivation and Their Application in Organizations: A Risk Analysis”, International Journal of Innovation and Economic Development, 3(3), рр. 44-51. DOI: 10.18775/ijied.1849-7551-7020.2015.33.2004. URL:http://dx.doi.org/10.18775/ijied.1849-7551- 7020.2015.33.2004. 
4. Baeva, I. A. (2017). “Psikhologicheskaya bezopasnost` obrazovatel`noj sredy` v strukture integrirovannoj bezopasnosti obrazovatel`noj organizaczii” [Psychological security of educational environment in the structure of integrated security of educational organization], Kazanskij pedagogicheskij zhurnal, 6, pp.12-17 (in Russian). URL: https://cyberleninka.ru/article/n/psihologicheskayabezopasnost-obrazovatelnoy-sredy-v-strukturekompleksnoy-bezopasnosti-obrazovatelnoyorganizatsii. 
5. Barrett, L. F. (2006). “Solving the emotion paradox: categorization and the experience of emotion”. Personal, Soc. Psychol. Rev. 10: pp. 20-46. DOI: 10.1207/s15327957pspr1001_2. 
6. Brett S. Torrence & Shane C. (2019). “Emotion Regulation Tendencies and Leadership Performance: An Examination of Cognitive and Behavioral Regulation Strategies”. URL: https://doi.org/10.3389/fpsyg.2019.01486. DOI: 10.1080/00223890802484381. 
7. De Lacerda, T. C. (2015). “Understanding leadership effectiveness in organizational settings: An integrative approach”. URL: https://www.researchgate.net/publication/279931559 _Understanding_leadership_effectiveness_in_organi zational_settings_An_integrative_approach. DOI: 10.13140/RG.2.1.2870.1289.. 
8. Diefendorff, J. M. & Croyle, M. H. (2008). “Antecedents of Emotional Display Rule Commitment”, Human Performance, 21:310-332/. DOI: 10.1080/08959280802137911. URL https://goallab.psych.umn.edu/orgPsych/readings/7.%20Job%20 Satisfaction%20&%20Affect/Diefendorff%20&%20Croyle %20(2008).pdf. 
9. Drach-Zahavy, A. (2011). “Interorganizational teams as boundary spanners: The role of team diversity, boundedness, and extrateam links”, In European Journal of Work and Organizational Psychology, 20 (1), pp. 89-118. URL: https://doi.org/10.1080/13594320903115936. 
10. Druskat, V. U., Wolff, S. B., Messer, T. & Stubbs, E. (2003). “Emotionally competent group norms and group effectiveness”, Presented at the Annual Academy of Management Conference, Seattle, and August, 2003. URL: http://www.profwolff.org/GEIPartners/index_files/A rticles/Big%20Paper.pdf. 
11. (2015). Druskat, V. U. Wolff, S. B., Messer, T. E. at el. “Team emotional intelligence: linking team social and emotional environment to team effectiveness”, In book: Management and Organization, pp. 433-454, file:///C:/ Downloads/32_Druskat_Wolff_Messer_Stubbs_Koman_B atista_Foguet%20(3).pdf. 
12. Elfenbein, H. A. (2008). “Emotion in Organizations”, The Academy of Management Annals, 1:1, рр. 315-386. URL: http://apps.olin.wustl.edu/faculty/elfenbeinh/pdf/An nalsChapterOnlineVersionAOM.pdf. DOI: 10.1080/078559812. 
13.George, G. M. (2000). “Emotions and Leadership: The Role of Emotional Intelligence”, Human Relations, 53(8), pp. 1027-1055. URL: https://aludvboxdotcom.files.wordpress.com/2016/0 7/emotions-and-leadership-the-role-of-emotionalintelligence.pdf. DOI: 10.1177/0018726700538001. 
14. Gervais, M. M. & Fessler, D. M. (2017). “On the deep structure of social affect: Attitudes, emotions, sentiments, and the case of “contempt””, Behavioral and brain sciences, рр. 1-63. URL: https://www.unige.ch/fapse/e3lab/static/pdf/Cova_co mmentary_2018.pdf. DOI: 10.1017/S0140525X16000352, e225. 
15. Goulman. D. (2005). “Emotsionalnoye liderstvo: Iskusstvo upravleniya lyudmi na osnove emotsionalnogo intellekta” [Emotional Leadership: The Art of Managing People Based on Emotional Intelligence], Moscow, Russian Federation, Alpina Biznes Buks. 301 p. 
16. Grandey, A. A. (2000). “Emotion regulation in the workplace: A new way to conceptualize emotional labor”, Journal of occupational health psychology, 5(1), pp. 95-110. URL: https://doi.org/10.1037/1076-8998.5.1.95. DOI: 10.1037//1076-8998.5.1.95. 
17. Gross, J. J. (2015). “The Extended Process Model of Emotion Regulation: Elaborations, Applications, and Future Directions”, An International Journal for the Advancement of Psychological Theory, 26(1), pp. 130-137. URL: https://www.tandfonline.com/doi/abs/10.1080/10478 40X.2015.989751?journalCode=hpli20. DOI: 10.1080/1047840X.2015/989751. 
18. Hareli, S., Kafetsios, K. & Hess, U. (2015). “A cross-cultural study on emotion expression and the lear-ning of social norms”. URL: https://www.frontiersin.org/articles/10.3389/fpsyg.2 015.01501/full. DOI:10.3389/fpsyg.2015.01501.
19. Hochschild, A. R. (1983). “The managed heart: Commercialization of human feelings”, Berkeley: University of California Press. 
20. Humphrey, R. H., Burch, G. F. & Adams, L. L. (2016). “The Benefits of Merging Leadership Research and Emotions Research”, Frontiers Psychologyy, 7(1022). URL: https://www.ncbi.nlm.nih.gov/pmc/articles/PMC493 4170/. DOI: 10.3389/fpsyg.2016.01022. 
21. Huy, Q. N. (1999). “Emotional Capability, Emotional Intelligence, and Radical Change”, The Academy of Management Review, Vol. 24, No. 2, pp. 325-345. DOI: 10.2307/259085. URL: https://www.jstor.org/stable/259085. 
22. Kelly, J. R. & Barsade, S. G. (2001). “Mood and Emotions in Small Groups and Work Teams”, Organizational Behavior and Human Decision Processes 86(1), pp. 99-130. URL: https://www.researchgate.net/publication/222829420 _Mood_and_Emotions_in_Small_Groups_and_Wor k_Teams. DOI: 10.1006/obhd.2001.2974. 
23. Kolesnikov, Oleksii E., Lukianov, Dmytro V., Sherstyuk, Olha I. & Kolesnikova, Kateryna, V. (2019). “Project manager job description as one of project management key success factors”, Herald of Advanced Information Technology, Odessa, Ukraine, Publ. Science and Technical, Vol. 2, No. 3, pp. 215- 228. DOI: 10.15276/hait.03.2019.5. 
24. Kolot, S. О. (2007). “Emotsiyniy menedzhment yak forma organizatsiynogo upravlinnya personalom” [Emotional management as a form of organizational personnel management], Inteligentsiya i vlada: gromadsko-politichniy naukoviy zbirnik, Series: Sociology, Issue: 12, pp. 186-197 (in Ukrainian). 
25. Kolot, S. А. (2015). “Emotsyonalnaia rabota y psykholohycheskaia hotovnost personala” [Emotional work and psychological readiness of staff], Science and education. A New Dimencion Pedagogy and Psychology, ІІІ (31), Issue: 61, pp. 79-81 (in Russian). 
26. Kolot, S. А. (2017). “Tolerantnost y psykholohycheskaia bezopasnost lychnosty” [Tolerance and psychological security of an individual], Science and education. A New Dimencion Pedagogy and Psychology. V (60), Issue: 135, pp. 69-71 (in Russian). 
27. Kolot, S. А. (2018). “Orhanyzatsyonni kontrol kak funktsyia emotsyonalnoho menedzhmenta” [Organizational control as a function of emotional management], Teorija i praktyka suchasnoi psykholohii, 4, pp. 214-217 (in Russian). 
28. Kolot, S. А., Khrystych, A. & Chernaya, S. S. (2019). “Upravleniye emotsionalnoy rabotoy”. [Emotional work management], Teoriya i praktika suchasnoyi psihologiyi, Vol. 1(5), pp. 197-202. DOI: https: /www.doi.org/10.32840/2663-6026.2019.5- 1.34 (in Russian). 
29. Lawrence, T., Suddaby, R. & Leca, B. (2011). “Institutional Work: Refocusing Institutional Studies of Organization”, Journal of Management Inquiry, 20(1), pp. 52-58. URL: https://pdfs.semanticscholar.org/c719/bcc5332ca318 84e3492281317cbf35eaef00.pdf. DOI: 10.1177/1056492610387222. 
30. Lopes, P. N., Salovey, P. & Coté, S. (2005). “Emotional regulation abilities and quality of social interaction”, Emotion. 5(1), рр. 113-118. URL: https://www.researchgate.net/publication/7979585_ Emotion_Regulation_Abilities_and_the_Quality_of_Soci al_Interaction. DOI: 10.1037/1528-3542.5.1.113/. 
31. Luca, J. & Tarricone, P. (2001). “Does emotional intelligence affect successful teamwork?” URL: https://ro.ecu.edu.au/cgi/viewcontent.cgi?article=583 3&context=ecuworks. 
32. Mayer, J. D. & Salovey, P. (1988) “Personality moderates the effects of affect on cognition”, [In: J. Fogas & K.Fielder (eds.], Affect, cognition and social behavior, Toronto: Hogrete, pp. 87-99. 
33. Menges, J. I. & Kilduff, M. (2015). “Group emotions: Cutting the Gordian knots concerning terms, levels of analysis, and processes”, The Academy of Management Annals, 9(1): рр. 84-928. URL: https://doi.org/10.1080/19416520.2015.1033148. 
34. Molokanova, Valentina, M. (2019). “Changes in portfolios management of organization projects in conditions of behavioral economy”, Applied Aspects of Information Technology, Odessa, Ukraine, Publ. Science and Technical, Vol. 2 No.4, рр. 345-358. DOI: 10.15276/aait.04.2019.8. 
35. Morris, J. A. & Feldman, D. C. (1996). “The dimensions, antecedents, and consequences of emotional labor”, The Academy of Management Review, 21(4), рр. 86-010. DOI: 10.2307/259161. URL: https://www.jstor.org/stable/259161. 
36. Moskowitz, J. T. (2012). “Positive Affect in the Midst of Distress: Implications for Role Functioning”, J Community Appl Soc Psycho, 22(6): 502–518. URL: https://www.ncbi.nlm.nih.gov/pmc/articles/PMC350 1106/. DOI: 10.1002/casp.1133
37. Mumford, M. D., Zaccaro, S. J. & Harding, F. D. (2000). “Leadership Skills for a Changing World: Solving Complex Social Problems”, The Leadership Quarterly 11(1):11-35. URL: file:///C: /Downloads/2299240_1_leadership-skills-for-a- Applied Aspects of Information Technology 2020; Vol.3 No.2: 85–97 Project, Program and Portfolio Management Methodology 96 ISSN 2617-4316 (Print) ISSN 2663-7723 (Online) changing-world.pdf. DOI: 10.1016/S1048- 9843(99)00041-7. 
38. Niedenthal, P. M. & Brauer, M. (2012). “Social Functionality of Human Emotion”, In Annual Review of Psychology 63(1), рр. 259-85. URL: https://www.researchgate.net/publication/51739822_ Social_Functionality_of_Human_Emotion. DOI: 10.1146/annurev.psych.121208.131605. 
39. (2005). “O prirode nedostatochnoy nadezhnosti testa Belbina”. [On the nature of the insufficient reliability of the Belbin test]. 
40. “Menedzhment v Rossii i za rubezhom”, No. 2. URL: https://dis.ru/library/559/25601/. 
41. Seo, M. G. (2007). “Being emotional during decision making – Good or bad? An empirical investigation”, The Academy of Management Journal 50 (4), рр. 923-940. URL: http://yunus.hacettepe.edu.tr/~tonta/courses/fall2007 /sb5002/emotional-decision-making.pdf. 
42. Shapiro, D. L. (2010). “Relational identity theory: A systematic approach for transforming the emotional dimension of conflict”, American Psychologist, 65(7), рр. 634-645, https://doi.org/10.1037/a0020004. 
43. Wong, E. M. (2009). “Stimulating creativity in groups through mental simulation”, In book: Creativity in Groups, Publisher: Emerald Books, Editors: Elizabeth A. Mannix, Margaret A. Neale, Jack A. Goncalo, pp.111-134. DOI: 10.1108/S1534- 0856(2009)0000012008. 

Received 10.04.2020 
Received after revision 22.05.2020 
Accepted 05.06.2020
Published:
Last download:
17 Oct 2021

Contents


[ © KarelWintersky ] [ All articles ] [ All authors ]
[ © Odessa National Polytechnic University, 2018.]